This translation is provided for information only. The legally binding version is the German version.
§ 1 Scope and provider
These General Terms and Conditions apply to the use of the PLANSWAP platform and to all contracts concluded through it between [Company name], [Address] (“PLANSWAP”, “we”) and the users (“you”). A consumer within the meaning of these Terms and Conditions is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
§ 2 PLANSWAP’s services
- PLANSWAP is an information and introduction portal for the resale of off-plan purchase contracts (assignments) for real estate in Dubai. PLANSWAP is not a real estate broker and does not become a party to the real estate transaction. Brokerage and transaction handling in Dubai are carried out exclusively by RERA-licensed partner brokers on the basis of their own contracts.
- PLANSWAP does not provide legal, tax, financing or investment advice. All calculations and information on the platform are non-binding estimates based on the information provided by users and general market information.
- Exit Check: free online calculator and – on request – a call-back.
- Exit Package: review of the documents submitted (SPA, developer statement of account, Oqood) for plausibility and NOC requirements, assessment of the market price, preparation of a property brochure in German, English, Turkish and Arabic, publication on the platform for 90 days, and referral to partner brokers and the Buyer Club. Exit Package Plus: additionally, highlighted placement, notification of matching saved searches and personal support up to the trustee appointment.
- Buyer Pass: access to all listing details including the payment plan, and early access to new listings for the selected term (30 or 90 days). The pass ends automatically; no subscription is created.
- No particular result is owed, in particular no sale, no specific price and no purchase.
§ 3 Conclusion of contract
The presentation of the services on the website does not constitute a binding offer. By clicking “Order with obligation to pay”, you submit a binding offer. The contract is concluded when we confirm the order by email or provide the service. The language of the contract is German; translations are provided for information only.
§ 4 Prices and payment
The prices displayed at the time of the order apply; where stated, they include statutory VAT. Payment is made in advance by online payment (Mollie) or bank transfer. The service begins once payment has been received.
§ 5 Users’ obligations
- You confirm that the information you provide is true and complete and that you are entitled to dispose of the listed purchase contract or to act on behalf of the entitled person.
- You undertake to make payments to the developer on time and to inform us without delay of any material changes (e.g. payment arrears, sale through another channel).
- Login details must be kept secret. The private management link for listings must not be shared.
§ 6 Listings
We review listings before publication and may reject, amend (e.g. wording, rounding) or remove listings, in particular if the information is incomplete or implausible. Public advertising of real estate in Dubai takes place only through partner brokers with a valid advertising permit (Trakheesi); without a permit, listings are shown only to registered members.
§ 7 Liability
We are liable without limitation for intent and gross negligence and for injury to life, body or health. In the event of a slightly negligent breach of material contractual obligations, liability is limited to the foreseeable damage typical for the contract. Otherwise, liability for slight negligence is excluded. We accept no liability for the accuracy of information provided by third parties (sellers, developers, partners) or for decisions made on the basis of the non-binding calculations. Liability under the German Product Liability Act (Produkthaftungsgesetz) remains unaffected.
The chat on the website is answered by AI assistants. Their information is general and non-binding; it may be incorrect and does not replace legal, tax or investment advice. Binding commitments, prices and contract terms result exclusively from the respective order or from the contracts with partner brokers.
§ 8 Right of withdrawal for consumers
Information on the right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us ([Company name], [Address], email: –) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form or the online function “Withdraw from contract”, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.
Expiry of the right of withdrawal
In the case of a contract for the provision of services, the right of withdrawal expires once we have fully performed the service, if we only began performance after you gave your express consent and at the same time acknowledged that you will lose your right of withdrawal once we have fully performed the contract.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To [Company name], [Address], email: –:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*)
– Ordered on (*) / received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date
(*) Delete as appropriate.
§ 9 Term and termination of accounts
You can have a free account deleted at any time by email. We may block accounts in the event of breaches of these Terms and Conditions.
§ 10 Final provisions
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence. If you are a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is our registered office. Should individual provisions be invalid, the validity of the remaining provisions shall remain unaffected.
Last updated: October 2026